Frequently Asked Questions
from crew and new hires

New hires join a pool of freelance crew who are booked per project as needed. You can decline offers anytime. The Company can schedule you as it sees fit and end the relationship at any time for any lawful reason, with or without notice.

Do not expect immediate booking or steady weekly hours. Keep your Lasso profile updated with location and availability to get app invitations to apply for nearby shifts.

LASSO booking steps:

1. AVAILABILITY — You’re invited to submit availability for a shift (you show interest).

2. PLACEMENT — You’re offered the shift and asked to confirm.

3. CONFIRMATION — You confirm and the shift is booked.

After confirmation you’ll get direct details about the job and travel as needed.

Your main source for schedule and job info is Lasso. You’ll get standard emails and texts before—and sometimes during—the gig. Projects can change without notice; we’ll communicate with you during the job as needed. Rise keeps two phone numbers for crew to reach Admin: one for Onboarding and one for Scheduling. Rise will use these numbers to call or text you.

Payment terms vary — usually hourly, sometimes daily or per project. You can see the rate for each job in Lasso when invited to apply and again after you’re booked.

Email our team at welcome@riseeventlabor.com for onboarding, paperwork, and process questions.

For quick crew/admin matters, call or text (231) 486-5309 — for availability changes, job‑site issues your Crew Chief can’t fix, arrival updates, or other admin needs.

Your Crew Chief (listed in Lasso) is your main contact on the job and will confirm how they prefer to be reached on day one.

Arrive early to find and pay for parking. Bring lunch or money, or share a rideshare with crew. Confirm your location with the crew chief and plan your route. Don’t expect reimbursement for parking, lodging, gas, or meals unless the admin team confirms it before the job.

The Company usually has a 4-hour minimum. If the job ends sooner, the Contractor is paid “Gifted Hours” so they receive at least 4 hours, minus any time they arrive late. If a different minimum applies, the Company will tell the Contractor.

Breaks: A 15-minute break is given every 2.5 hours. It may occur before the 3-hour mark and will be scheduled by Crew Leads.

Meals: Meal breaks after 5 hours worked. No meal break for shifts under 5 hours. Clients decide whether the meal is a 30-minute paid, provided meal or a 1-hour unpaid walk-away; this can vary by day.

RISE uses Net 30 terms — you’ll be paid within 30 days after an event ends. Payments are processed biweekly with a flexible processing week, so expect payment about 21 days after the billing cycle closes. Billing weeks run Thursday through Wednesday. Contractors are paid by check or direct deposit; direct deposit is preferred. Checks must be deposited at a bank — they cannot be cashed through Western Union or non-bank check-cashing services.

Unless the admin team confirms otherwise before your start date, you will not be reimbursed for parking, lodging, gas, or meals. If reimbursement is approved, submit receipts to the Company within 24 hours after the job ends. Receipts can be screenshots of digital receipts or photos of paper receipts if you cannot give the paper copy to a Crew Chief.

Parking costs will be reimbursed only when paid parking is the only option at the job site. If paid parking is your choice while free parking is available nearby, parking will not be reimbursed.

Your paystubs are always available for download at my.lasso.io  Use the email address or phone number we have on file with LASSO and whatever password you set in the past. Hit forgot password if you don’t remember. If you can’t get in, email support@lasso.io and accounting@riseeventlabor.com.

Your paystub PDF will show a total number of hours worked for the pay period, not including gifted or overtime. Email accounting for a full review of your timesheet.

LASSO is an all-in-one platform to manage crew, logistics, and projects. Rise uses LASSO for scheduling, time tracking, onboarding, communication, and payroll.  It is accessible via web and mobile app.

How to use LASSO:

1. Set up your profile (from Rise Onboarding Email) & Log in

2. Make sure your direct deposit and forms are complete at my.lasso.io in a browser (NOT the App)

3. Check your schedule and apply/confirm to work from invitations in the App

4. See event details and location information

5. Communicate with supervisor and other team members.  Receive reminders from Rise.

6. View and track your time.

Check out these additional resources with LASSO instructions

Log in to the LASSO Mobile App with your existing contact information. If your phone number has changed, choose the option to send the login code to your email, login to the app, then update your login email and/or phone number by clicking on your initials in the upper right, then User Settings. Also be sure to update your contact email and/or phone number for each of your employers by selecting My Company Profiles, your profile, then Personal Information.

RISE Crew Members must maintain a professional, clean, safe appearance at all times.

General requirements:

• RISE Event Labor branded shirt, whenever possible/appropriate

• Close-toed shoes

• Clean and untattered clothing

• No large graphics, profanity, or political references

• No/minimal jewelry. Avoid any dangling jewelry that may get caught in equipment

• Attention to personal hygiene, including cleanliness and kemptness.

• Stagehands are meant to blend into the background. Please keep this in mind with all attire choices.

See the Job Description page for more information about event specific requirements.

Please visit my.lasso.io (on browser- NOT in the App) and log in with your credentials. Click the yellow “Edit Pay Details” in the upper right > Click “Payment Method” on the left toolbar > then “Add Account” or “Change Payment Method”